Heart Broken customer

<p>On Saturday morning i went to the Standard bank in Ga-Rankuwa Branch and I was helped by Winnie Seagela, what terrible people s****s she has. I left the bank in tears at how she belittled me and my mother, she took no time to listern to our concerns and to understand why we were there. What hurt me the most is that this was the bank's error and she took no time to apologise to us, all she did was to cut me off everytime I tried to explain to her why we were upset. this is no way to treat any clint because this is our hard earned money that we have been putting asside to save for a year and a half, and to wake up one morning to hear that half of it is gone with no explanation or sympathy from the assistants in the bank, we did not sleep the day before wondering what could have happened, we woke up in the morning to the bank seeking clarification and all we got was disrespect and we still do not have an answer. this is family money, it is heartbreaking to be trated the way she did. I am even still tearing up typing this complaint, that lady really disturbed us. the company does not need people who do not have the patience for their clients like she did, the company does not need people who break their clients like she did. all we asked for was an explanation, and we got nothing only disrespect from her. I would like the bank to do somthing about this because this has affected me very bad, mostly because I never would like to see a tear coming from my mothers eyes and this was a painfull experience for me as I had to witness that from friday and still on saturday. I hope someone hears me .</p>