Headless chickens

<p>I have a bluebean credit card account. It's paod up, in fact SB had to credit me when I tried to close this account. After a multitude of emails and visiting the bank , see email dated "</p> <p>12/8/15</p> <p>to help <br />Hi<br />I have asked for my credit balance to be transferred to my cheque account and this credit card account to be closed . This still hasn't happened months later . Please explain why not"<br /><br /></p> <p>The response is it will be forwarded to the relevant dept and thats where it ends. I go into the bank, sign a few papers, get refunded what I AM OWED., get promised the account will not reflect on my profile and then I get text messages saying mu account has been handed over to attorneys. Phone the bank, get a reference number, get told that yes sir, we apologise blah blah blah, system error and that's all we can say, your account will be closed and the half an hour later I get a text from the oh so efficient customer caring bank that my account has again been handed over to attorneys for collection. I have to call the bank because they are not allowed to call me, they cannot send a confirmation email that my issue has been resolved. I do not want an opology , I want anyone who is able to properly resolve this issue . it's inefficiency of the highest order. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>