HCSS is disloyal ,torturing and disrespectful

I have contacted Human Capital Shared Services on the 24th November 2021 on ***, I was then assisted by the consultant,I have requested my IRP5 from 2016 till 2020, She gave me the password which is my ID number (***) and the reference number that started with 6702…,which I misplaced the paper since I was heading to Cape Town for vacation,

She then promised me that they’ll be emailed to me and I must unlock the attachment with the details she provided, till to date I haven’t received any email from HCSS.

What has Standard Bank become? This is beyond pathetic! Standard Bank is a very old bank to treat the customers in this manner, the service is beyond the worst from the branches to head office,I pay lot of money for the services that I don’t even receive,we’re treated like being served is a favour. I remember I was asked million of questions that wasted my time,I know about the security questions but that was an interrogation, I’ve answered but yet not helped.

SARS is on my case,I need those IRP5’s as in yesterday!