RS
Richard S

1 reviews | Active since Nov 2013

23 Feb 2016, 11:23

Hayfields Pmb , Branch Manager , treat client Poor

I went to the Hayfields Branch to do transfers . <br> <br> Ms Zulu did all the necessary checks &amp; proceeded to do the transfer of the amount I asked to transfer to Absa vehicle account . She then asked Mrs Priscilla Govender to authorize the transfer . <br> <br> Priscilla Govender walks in there without greeting me or acknowledging me as a client . <br> She asked her (Ms Zulu ) to check my account . Ms Zulu did that again . When Ms Zulu told her everything was O.K she (Govender) asked her to Check the doctors (Buyers) account &amp; when Ms Zulu said everything was O.K . She (Govender) then said she need to phone the Msunduzi branch to branch to check if everything was o.k with the deposit .<br> <br> All the above was done in presence of other customers . I am sure you will agree as a Manageress of a bank its an extremely disgusting ,unprofessional behavior . <br> She later asked me why I didn't do the necessary transfer at Msunduzi branch . Why did I come there to the Hayfields Branch . I still cannot believe she asked me that question. <br> <br> I would like for a full investigation done . The video &amp; voice recording will reveal all that happened on 22/02/16 @ _ 14H30 .

0
Replies (1)
Standard Bank
Standard Bank's reply23 Feb 2016, 15:28
Official
Hello shanmugr,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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