Have you ever tried to open a bank account for over 18 months?!

<p>In December 2016, I went to Standard Bank ABC Durban, to open a Standard Bank Elite Account. I was told I was unable to open an account as there was a record of me having an account open (this was in reference to Standard Bank coming to my place of work for an activation, and documentation to open an account were taken, never received an account number, card or anything... this was 2016)</p> <p> </p> <p>The lady at the ABC Branch took all my documentation, and said she would do an enquiry and get back to me... Till this day that has not happened. In April 2017 I called Standard Bank to follow up, I was told again that they see a record of a previous account, but that I can start the process again, and I went through a series of telephonic questions to open an account. I was told I would get an SMS notification that my card would be ready at the Windermere Branch... Fast forward to End of July 2017, still no SMS or call. </p> <p> </p> <p>The company were I am employed banks with Standard Bank, so two consultants came to see my manager, I spoke to them about my experience, the gentleman (Musa I belive from Durban ABC) took a copy of my I.D and said he would check for me what was going on. He called the next day, and said all was sorted and I can collect my card from Standard Bank West Street Centre (320 West Street) </p> <p> </p> <p>I went here on Friday 11 August 2017, and to my surprise (not really, considering my experience) I was told there was no record of my card being there or ever being ordered. </p> <p> </p> <p>I was then further informed that my "case" or "account" was handed over to collections, because monies (I am assuming bank chargers) where not able to be deducted from my account due to their being no funds. I was also told inorder for me to open my account, I need to pay whatever outstanding fees I have first. </p> <p> </p> <p>My question is, how can you deduct money from an account, where a person has never received an account number, bank card or anything?! I have never received a call from any Standard Bank collections department about this supposed money I owe, and how much it is. </p> <p> </p> <p> The lady at the Stanard Bank 320 West Street branch was the most helpful, and could understand my frustration and saw how I had been going back and forth with your establishment.</p> <p> </p> <p>I want your institute to erase all my information from their records, I WILL NOT be paying in collection fees, I WILL NEVER, open an account with Standard Bank ever again. The serve is disgusting and there is no initative to follow up with potential clients. I am beyond furious and frustrated!</p>