LL
Lucien L
1 reviews | Active since Feb 2022
13 Mar 2023, 16:25
Have to beg to get service for business banking
Been banking for them for almost 10 years.
I started my business last year and they still investigating how it took their business department 2 months to open my account.
I've been asking since last week who is my business banker and I get zero response. It lands on deaf ears.
I consistently have to go to a branch to get help and speak to the local branch manager who handles the complaint and tries to assist me.
Why do I have to beg amd escalated and fight to get service?
I'm trying to grow and scale my business so I can hire people in the future and this bank sleeps at their desk. Why do they even have jobs is beyond me they should all be automated out of their role.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Mar 2023, 16:40Hi Lucien
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your Business account number to be able to assist further.
We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your Business account number to be able to assist further.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Mar 2023, 16:40
Official
Hi Lucien
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your Business account number to be able to assist further.
We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your Business account number to be able to assist further.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
13 Mar 2023, 17:40Hi Lucien
Thank you for the details.We can assure you that your matter is now in the right hands.
Thank you for the details.We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Mar 2023, 17:40
Official
Hi Lucien
Thank you for the details.We can assure you that your matter is now in the right hands.
Thank you for the details.We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
15 Mar 2023, 09:49Hi Lucien
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Mar 2023, 09:49
Official
Hi Lucien
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team