Have to beg, plead and cry to have your ITC information updated

Standard bank has failed to update my information on the credit bureau for 3 months, and to make it worse they listed the same account twice. Presently I owe R500 on a credit card but I am listed as owing R59 000 which obviously impacts my credit profile. Switchboard connects you from one person to the next without solving the problem. Initially given a reference number and a due date to solve the problem and the due date has since passed on phoning was told there is a new reference(which they obviously forgot to tell me about) with a new due date and the new due date is almost here no solution. I thought companies were supposed to update your information on ITC monthly but this bank no. You have to beg and plead. Glad they are not my main bank. Would not recommend them to the devil