have still not adressed my issue

standard bank have once again failed to adress my concern. after multiple attempts on my part to resolve this, there is still no action on my query. they only interaction i have had with them has been unhelpful, rude and insensitive. I have decided that the legal route is the only one to take so standard bank can look forward to hearing from lawyers. This inconsiderate, unprofessional and insensitive behavior at a time like this has consequences.