Have been deregistered from myupdates

I got an sms today that I have been De-registered from my updates and I immediately phoned the number on the sms ***and for seven minutes while on the phone i have been promised that I am being transferred to the relevant department. Two people have answered and promised to transfer me to the relevant department and still nothing.<br> Should anything happen to my accounts I hold standard bank responsible because I have never requested to be de-registered.