FR
Frans R
1 reviews | Active since Jul 2011
11 Aug 2025, 13:56
Haunted by debt collectors
Although i'm under debt councelling and accepted a counter offer from Standard bank i'm haunted by debt collectors telling me an outstanding amount is owed and i have to pay but i accepted the counter offer amounts are distributed but in addition i'll have to pay
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
11 Aug 2025, 15:18Good day Frans,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 15:18
Official
Good day Frans,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Aug 2025, 15:29Good day Frans,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 15:29
Official
Good day Frans,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Aug 2025, 15:29Dear Frans
Our team will reach out to you shortly.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will reach out to you shortly.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 15:29
Official
Dear Frans
Our team will reach out to you shortly.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will reach out to you shortly.
Please be on the look out for our call.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
FR
Frans R's updateReviewer Update
11 Aug 2025, 15:35Thank you its appreciated
FR
Frans R's update11 Aug 2025, 15:35
Reviewer Update
Thank you its appreciated
Standard Bank's replyOfficial
14 Aug 2025, 17:24Dear Frans
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Help Centre
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Help Centre
***
Standard Bank's reply14 Aug 2025, 17:24
Official
Dear Frans
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Help Centre
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Help Centre
***
FR
Frans R's updateReviewer Update
14 Aug 2025, 20:27Thank you Standard Bank for resolving my problem in Particularely Nxumalo who went out of her way to assist as well as everyone else at Standard Bank who helped to assist. Hereby i'm changing the complaint to excellent service
Thank you
Thank you
FR
Frans R's update14 Aug 2025, 20:27
Reviewer Update
Thank you Standard Bank for resolving my problem in Particularely Nxumalo who went out of her way to assist as well as everyone else at Standard Bank who helped to assist. Hereby i'm changing the complaint to excellent service
Thank you
Thank you
Standard Bank's replyOfficial
15 Aug 2025, 07:36Good morning Frans,
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2025, 07:36
Official
Good morning Frans,
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards
Standard Bank Hello Peter Team
***