Hate this Bank they lie that's why they always threading for doing people bad

*URGENT: STANDARD BANK **** - ACCOUNT CONFIRMED "UP TO DATE" THEN CHARGED ME ANYWAY*

Dear Standard Bank,

I am a new mom to a 4 month old baby. I do not have money for fees you created. This stress is affecting my health.

*PROOF OF MISREPRESENTATION:*

1. *23 JUL 2026 14:02* - Portia emailed me: _"your payments are now reflecting, and *your account is up to date*"_ + _"request submitted to remove your account from external collections"_ 2. *24 JUL 2026* - Portia confirmed: _"your account has been removed from the dialer, and our external collections agents will no longer be contacting you" 3. You sent me a letter demanding R373.75 collection fees + R212.57 interest, and ADRS is SMS-ing me.

ADDITIONAL PROOF: My bank statement shows funds were available from 1/08 Standard Bank failed to debit. The money was there.

I DEMAND: 1. Immediate waiver of R373.75 + R212.57. These fees were never disclosed and were caused by your error. 2. Written confirmation that my account is R0 arrears. 3. Immediate instruction to ADRS to close my file and stop contact. 4. Portia gave me false information and causing distress.

I was told this was resolved. You cannot come back weeks later with new charges.

Mbali Ngcobo ***/1 Case: 6****063