HATE STANDARD BANK!

Was trying to purchase from an online store and when confirming payment a message popped up saying 'Couldn'nt verify your card details please try again'. I tried again and again and again, almost 4 times. Little did I know that every time i tried I was being billed regardless of the message' Couldnt verify your details try again'. I then contacted Standard Bank service centre and I was told the. 3 transactions cannot be reversed I must fill a dispute form and I did and sent it.This was Sunday the 2nd Jan 2022. Monday the 3rd I got an Sms stating that the case has been resolved, just that nothing else. Nobody bothered to call me and tell me the feedback. I called customer service again amd I wanted to know what was the conclusion. I was transfered and transfered until some *********** guy(Dont remember his name) told me that Standard Bank doesnt send Sms's and that the service request number im giving him is not from Standard bank. Was so frustrated I went to the branch in Eastgate Mall. I explained my situation to the consultant she logged on told me that the query was logged incorrectly. Whoever concluded that' Dont do online reversal' thats it. She called customer service and again im told to fill the dispute forms. I thought going straght to the branch was going to be a quick and easy process and my money would be reversed right there and then especially because those three transaction on my account were still outstanding authorisation but NO! I filled the forms and sent them again (3rd Jan 2022). I had communicated with my merchant and I have been sent proof that the purchase on their was unsuccessful and the order was automatically cancelled. Clearly this is an error from Standard Bank and I dont understand why i must jump all bridges to get my,my money back. Since then I have been waiting. I dont know whether my money will be reversed. Its been a tough month. Standard Bank has caused me financial stress.The month is almost finished and Im already behind on some of the things i should have paid with that money. Been banking with them for so long and I always had only positive things to say about it but now if you ask me... I would never ever in my wildest dreams recommend to any of my friends and family to join it. Its a ****py, nonsense bank and as soon as I get my money back Im leaving them and joining their opposition/competitor. Not happy at all.