1 reviews | Active since Nov 2016

08 Nov 2016, 11:48

Hate banks with a passion.

<p>Waiting periods are horrible in this retail sector. Today I went to standard bank at blue route mall. Spent some of my lunch time at the bank hoping to free up some of my savings. Everytime when I walk in there to the enquiries queue I'm hoping that the client in front of me is not changing their whole life details at the bank. Which means you've got to spend your time waiting but the query you have should only take up 10-15 mins to get it sorted.</p> <p>Im really not satisfied with the system they have in place to assist customers. It's ridiculous and unreasonable and it's costing me my time.</p> <p>Stood in the queue for 30 mins and still wasn't assisted. RIDICULOUS I tell you !!</p> <p> </p>

0
Replies (3)
Standard Bank
Standard Bank's reply08 Nov 2016, 14:19
Official

Good day Zakier Wasserfall John

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply09 Nov 2016, 09:23
Official

Good day Zakier Wasserfall John

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply11 Nov 2016, 06:31
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***