DM
Daniel M
1 reviews | Active since Sept 2018
26 Nov 2024, 17:02
HASSLING FOR A PAYMENT LIMIT INCREASE
I emailed private bankers to request for a payment limit increase. Two emails were sent, about 3-4 hours apart. When I finally received a call, it was a man who asked me a few question and then told me that he was transferring me to people who could assist me. Having spent about 3 minutes with him, I went on to spend the next 20minutes listening to music. Just when i was about to terminate the call, the guy who called me retrieved my call to apologise for keeping me long. What is troubling is that one pays for this service regularly. However, recent experiences suggest that the level of service has deteriorated.
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Replies (7)0
Replies (7)
Standard Bank's replyOfficial
26 Nov 2024, 17:30Dear Daniel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2024, 17:30
Official
Dear Daniel
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
DM
Daniel M's updateReviewer Update
27 Nov 2024, 09:18So, Standard Bank's response was only a PR stunt because thus far, no one has surfaced to assist me. Honestly, we are being taken for a ride
DM
Daniel M's update27 Nov 2024, 09:18
Reviewer Update
So, Standard Bank's response was only a PR stunt because thus far, no one has surfaced to assist me. Honestly, we are being taken for a ride
DM
Daniel M's updateReviewer Update
27 Nov 2024, 09:37What is most disturbing is that the number that is linked to a so called "Private Banker" on the Standard Bank app, "doesn't exist" when one tries to call it. This is unexpected from such a big institution.
DM
Daniel M's update27 Nov 2024, 09:37
Reviewer Update
What is most disturbing is that the number that is linked to a so called "Private Banker" on the Standard Bank app, "doesn't exist" when one tries to call it. This is unexpected from such a big institution.
DM
Daniel M's updateReviewer Update
27 Nov 2024, 09:38The number is ***. It doesn't exist
DM
Daniel M's update27 Nov 2024, 09:38
Reviewer Update
The number is ***. It doesn't exist
Standard Bank's replyOfficial
27 Nov 2024, 11:59Hi Daniel
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Nov 2024, 11:59
Official
Hi Daniel
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
DM
Daniel M's updateReviewer Update
27 Nov 2024, 13:48At the time when you wrote your recent response, I had already loaded my phone with airtime. Consequently, I had to endure 25min of listening to music before I could get through to a consultant, who then assisted me. However, fit is clear that the Private Banker thing that we are being charged for, is a ****. This service no longer exist. When I finally searched for a number that I could call, I had written about 5 emails. No private banker contacted me. I endured your process like any other person who doesn't have that service
DM
Daniel M's update27 Nov 2024, 13:48
Reviewer Update
At the time when you wrote your recent response, I had already loaded my phone with airtime. Consequently, I had to endure 25min of listening to music before I could get through to a consultant, who then assisted me. However, fit is clear that the Private Banker thing that we are being charged for, is a ****. This service no longer exist. When I finally searched for a number that I could call, I had written about 5 emails. No private banker contacted me. I endured your process like any other person who doesn't have that service
Standard Bank's replyOfficial
29 Nov 2024, 10:42Dear Daniel
Thank you for taking our call.
Our Branch Leadership team has confirmed that they have been in contact with you.
This matter will be closed on our side. Continue to have a beautiful day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our Branch Leadership team has confirmed that they have been in contact with you.
This matter will be closed on our side. Continue to have a beautiful day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2024, 10:42
Official
Dear Daniel
Thank you for taking our call.
Our Branch Leadership team has confirmed that they have been in contact with you.
This matter will be closed on our side. Continue to have a beautiful day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our Branch Leadership team has confirmed that they have been in contact with you.
This matter will be closed on our side. Continue to have a beautiful day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***