SS
Sias S

1 reviews | Active since Dec 2009

31 Jul 2019, 12:17

Has Standard Bank been hacked or why do I get a Tax certificate with no bank account?

I received a Tax certificate from Standard Bank addressed to me, with Full Initials and surname, even though I do not have an account with them. I could not open the encrypted (PDF) attachment with my ID. My Wife has an account, also received one addressed to her, and could also not open it. I went to the bank who looked up my details but confirmed I do not have an account. What concerns me is according to the POPI act they should not have my details, and I now question if they have been hacked for someone to get to my details, or is it a flaw in their system, or do I have money at Standard bank which has tax implications for me if a certificate was issued? Why did my wife also get the same email with a tax certificate which she also could not open? Has our details been leaked by teh bank to a third party and why does Standard bank still have my information on their system after my account was closed years ago? The header emails on the email indicated it was send from a private computer (IP 127.0.0.1) running a mail server. The lady at the bank said she was swamped and I should just delete the email and ignore it???!! Seriously?

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Replies (4)
Standard Bank
Standard Bank's reply01 Aug 2019, 06:10
Official
 
Hello Sias, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
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SS
Sias S's update01 Aug 2019, 06:19
Reviewer Update
Seriously? You have offered no assistance to resolve the matter? As for my details, why do you have it on your system?? And why do you send me a Tax certificate?? Please answer the specific questions or I will have to report the matter.
Standard Bank
Standard Bank's reply12 Aug 2019, 09:36
Official
Dear Sias

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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SS
Sias S's update12 Aug 2019, 11:15
Reviewer Update
Thanks Clint. Finally sorted out and at least Standard Bank was not "Hacked". Thanks for your assistance!