Harresment

My son has a student loan which Standard bank has been paid religiously by me while he was studying and when he started working started paying paying the loan as agreed with bank. He unfortunately lost his job a few month later and notified the bank who informed him that if he paid the interest on the outstanding balance it will be acceptable. He however was contacted and basically harassed by a call center and eventually got a message he was handed over to attorneys although I as his father was paying the agreed amount. We went to the Parow branch on Saturday 9th March 2019 and the lady who assisted inform us although they can see the payments were made he was still handed over to the attorneys on the 4th March 2019 and he now have to make arrangements with their attorneys because they are unable to find any agreement on their system. Someone at Standard Bank did not do their job and is causing unnecessary stress on an already stressful situation. Being unemployed is no fun and trying to do the right thing but still gets punished for your misfortune is just plain cruel. Nobody is policing these ************ banks and their evil practices :( :(