HARRASSMENT IN THE 1ST DEGREE

Standard Bank Vehicle and asset finance....a virus worst than Covid 19 Last year after our car payments were being made regularly, we were suddenly receiving calls from a debt collecting agent MBD, and could not understand why? We sent proof of our payments made to Standard Bank and still were being harassed with the threat that our car would be re possessed. We took our valuable time, spending our money on petrol to go to Standard Bank Head office and sort out their mistake. After being sent to 3 different buildings we eventually found a Manager who did something. Walla !!!!! Standard Bank found our Payments. After 4 months of harassment from MBD The account was then handed back to Standard Bank and our payments continued. All ran well for 3 months and Bang!!! They have lost a payment again. Call, after call, after call, from the Call Centre resulted in us having to send Proof of Payment over and over and over again "This is the straw that broke the camels back" Saturday 12/02/2022 at 08H30 Resilwe Motladi calls us from the call centre to say we owe at 8:47 another call comes in from Cholalkele Dueube to say we owe. Both times my husband asks if the call is being recorded and yes they say it was... So Standard Bank go to your recordings and listen to the conversation and please explain why we are having to repeat ourselves – Especially when a few weeks ago we received a call from your call centre to say that our payment was found. Each time we speak to a call centre agent they promise to sort the problem out and make notes on what was said...but to no avail. Are these people trained to sort out a problem or are they trained to be a thorn in our sides.