SG
Sipho G
1 reviews | Active since Oct 2021
15 Jul 2023, 13:54
Harrassment from standard Bank vehicle finance department
Can someone assist me. I got standard bank vehicle finance which I've been paying well until I miss instalment payment which I did make arrangements with the bank. But I don't rest in being harrassed by the banker. Some woman called me and harrassed me I ignored her. But she keeps on sending me negative SMS from the bank concerning my account and keeps on calling me but when I answered the phone she just hangs the phone. I send several emails to bank inquiring but the same thing keeps on happening the same person keeps harrassing me even on weekends. Like now as I'm writing this email I received the same harrassing call. Can someone please help me this is very annoying and irritates me.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
15 Jul 2023, 14:10Dear Sipho
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jul 2023, 14:10
Official
Dear Sipho
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
SG
Sipho G's updateReviewer Update
15 Jul 2023, 14:22Please cos is not that I'm enjoying that my account is in areas. I tried all means to make arrangements I didn't egnore the Bank. So the of harassment is not fair at all 😭😭😭😭😭 😭😭😔
SG
Sipho G's update15 Jul 2023, 14:22
Reviewer Update
Please cos is not that I'm enjoying that my account is in areas. I tried all means to make arrangements I didn't egnore the Bank. So the of harassment is not fair at all 😭😭😭😭😭 😭😭😔
Standard Bank's replyOfficial
15 Jul 2023, 14:26Hello Sipho
We have noted your concerns, due to our Collections operating hours which are from Monday to Friday 8am to 5pm.
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jul 2023, 14:26
Official
Hello Sipho
We have noted your concerns, due to our Collections operating hours which are from Monday to Friday 8am to 5pm.
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team
Your matter has been flagged as urgent and our team will provided feedback during our operating hours.
We appreciate your patience.
Warm Regards,
Standard Bank Hello Peter Team
SG
Sipho G's updateReviewer Update
15 Jul 2023, 14:37We appreciate the feedback cos I'm not happy with the harrassment at all. Cos I have been communicating with the bank all the time and I pay my bills. Is just now that I'm facing financial crisis. But I don't deserve the kind of bad treatment or service from standard Bank. I don't just have a loan even my 2cents savings are in standard bank I have a personal account with standard bank. But I'm been treated like trash 🗑️ cos I'm having financial difficulties 😭 😭 😔 😭 😭 😔😭 I'm so hurt and disappointed 😔☹️ with kind of level of service is very poor.
SG
Sipho G's update15 Jul 2023, 14:37
Reviewer Update
We appreciate the feedback cos I'm not happy with the harrassment at all. Cos I have been communicating with the bank all the time and I pay my bills. Is just now that I'm facing financial crisis. But I don't deserve the kind of bad treatment or service from standard Bank. I don't just have a loan even my 2cents savings are in standard bank I have a personal account with standard bank. But I'm been treated like trash 🗑️ cos I'm having financial difficulties 😭 😭 😔 😭 😭 😔😭 I'm so hurt and disappointed 😔☹️ with kind of level of service is very poor.
Standard Bank's replyOfficial
15 Jul 2023, 14:45Hello Sipho
We regret the experience you have received thus far, kindly allow the team to investigate and get back to you.
Have a lovely weekend. Our team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
We regret the experience you have received thus far, kindly allow the team to investigate and get back to you.
Have a lovely weekend. Our team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
Standard Bank's reply15 Jul 2023, 14:45
Official
Hello Sipho
We regret the experience you have received thus far, kindly allow the team to investigate and get back to you.
Have a lovely weekend. Our team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
We regret the experience you have received thus far, kindly allow the team to investigate and get back to you.
Have a lovely weekend. Our team will be in contact with you.
Warm regards
Standard Bank Hello Peter Team
SG
Sipho G's updateReviewer Update
15 Jul 2023, 16:46For now is almost four years I'm paying this account 😞 and I never been disrespect or harrassed like this. Every time I miss payment I get professional person from standard Bank who even give advice on what step to taken next to keep account up to date. Many years this consultant lady by the of Portia I think she's new or still student the way she gave me bad attitude. I want her be dealt with correct way so that she may never have disrespect any customer again. Otherwise I'm even closing my personal service account with standard bank otherwiseshe must call me and ap logies.
SG
Sipho G's update15 Jul 2023, 16:46
Reviewer Update
For now is almost four years I'm paying this account 😞 and I never been disrespect or harrassed like this. Every time I miss payment I get professional person from standard Bank who even give advice on what step to taken next to keep account up to date. Many years this consultant lady by the of Portia I think she's new or still student the way she gave me bad attitude. I want her be dealt with correct way so that she may never have disrespect any customer again. Otherwise I'm even closing my personal service account with standard bank otherwiseshe must call me and ap logies.
Standard Bank's replyOfficial
15 Jul 2023, 16:50Hi Sipho
Thank you for getting back to us, kindly await a call from the team to address there concerns.
Kind Regards
Standard Bank Hello Peter Team
Thank you for getting back to us, kindly await a call from the team to address there concerns.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's reply15 Jul 2023, 16:50
Official
Hi Sipho
Thank you for getting back to us, kindly await a call from the team to address there concerns.
Kind Regards
Standard Bank Hello Peter Team
Thank you for getting back to us, kindly await a call from the team to address there concerns.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
18 Jul 2023, 11:59Dear Sipho,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jul 2023, 11:59
Official
Dear Sipho,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
SG
Sipho G's updateReviewer Update
18 Jul 2023, 13:05Follow up not convenient at all☹️😔
I would like to know how was it resolved. Cos no one from standard Bank gave me updated about the matter. I only received a call from a lady who was asking me irrelevant questions that has got nothing to with my standard bank account. She was like interrogation about what other accounts I have besides standard bank. I don't understand what has all that got to do with my standard bank.
All I want is was the matter resolved.? And if yes how.? What was the problem. What have been that so that the problem doesn't happen again or happen to another customer?
For now I'm not convinced shame what a poor. Service I rate you 0 out of 10. And I wouldn't recommend anyone or any member of my family or friends to open standard bank account. I'm still not happy with your service.
I would like to know how was it resolved. Cos no one from standard Bank gave me updated about the matter. I only received a call from a lady who was asking me irrelevant questions that has got nothing to with my standard bank account. She was like interrogation about what other accounts I have besides standard bank. I don't understand what has all that got to do with my standard bank.
All I want is was the matter resolved.? And if yes how.? What was the problem. What have been that so that the problem doesn't happen again or happen to another customer?
For now I'm not convinced shame what a poor. Service I rate you 0 out of 10. And I wouldn't recommend anyone or any member of my family or friends to open standard bank account. I'm still not happy with your service.
SG
Sipho G's update18 Jul 2023, 13:05
Reviewer Update
Follow up not convenient at all☹️😔
I would like to know how was it resolved. Cos no one from standard Bank gave me updated about the matter. I only received a call from a lady who was asking me irrelevant questions that has got nothing to with my standard bank account. She was like interrogation about what other accounts I have besides standard bank. I don't understand what has all that got to do with my standard bank.
All I want is was the matter resolved.? And if yes how.? What was the problem. What have been that so that the problem doesn't happen again or happen to another customer?
For now I'm not convinced shame what a poor. Service I rate you 0 out of 10. And I wouldn't recommend anyone or any member of my family or friends to open standard bank account. I'm still not happy with your service.
I would like to know how was it resolved. Cos no one from standard Bank gave me updated about the matter. I only received a call from a lady who was asking me irrelevant questions that has got nothing to with my standard bank account. She was like interrogation about what other accounts I have besides standard bank. I don't understand what has all that got to do with my standard bank.
All I want is was the matter resolved.? And if yes how.? What was the problem. What have been that so that the problem doesn't happen again or happen to another customer?
For now I'm not convinced shame what a poor. Service I rate you 0 out of 10. And I wouldn't recommend anyone or any member of my family or friends to open standard bank account. I'm still not happy with your service.
Standard Bank's replyOfficial
18 Jul 2023, 13:31Dear Sipho
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jul 2023, 13:31
Official
Dear Sipho
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update.
Kindest regards,
Standard Bank Hello Peter Team