AS
Anele S

1 reviews | Active since Jun 2015

14 Oct 2019, 10:50

HARRASSMENT FOR ARREAR ACCOUNT WHICH IS NOT TRUE!!!!!!!!!!!!!!!!!!

AGAIN standard bank phones me for an account that is in "arrears". I AM NOT IN ARREARS. But Std bank phones me and my daughter on a daily basis THREATENING us with penalties. MY ACCOUNT WITH STD BANK WAS RESTRUCTURED MORE THAN 2 MONTHS AGO - no because of a mistake i made BUT BECAUSE STD BANK DID NOT DO THEIR JOB IN LOADING A DEBIT ORDER FROM THE START AS WAS REQUIRED. No I am fedup in having RE-CONFIRMING my details EVERY TIME STD BANK PHONES. SORT OUT YOUR EMPLOYEES AND SYSTEMS. MY DEBIT ORDER IS GOING OFF AND STILL YOU WANT TO HARRASS ME FOR APPARENTLY AN ARREARS ACCOUNT.

I AM TAKING THIS TO THE NEWSPAPERS

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Replies (1)
Standard Bank
Standard Bank's reply14 Oct 2019, 12:46
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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