Harrassment after being a loyal customer for 7 years!

<p>Let the whole world know how Standard Bank treats a so called prestige customer who has been loyal to the institution since 2010.</p> <p>My vehicle finance, first approved, and then declined!!!</p> <p>I app**** for a vehicle finance on 13th Oct, 2016, Thursday. As usual, preapproval could not be completed due system issue! my banker then submitted the application with required documents to the vehicle finance directly.</p> <p>13th, 14th went by, no feedback! Fair enough, I thought I would definitely get a response on Monday, 17th.</p> <p>17th, 18th no feedback.</p> <p>19th, Wednesday, at last, one of the fin dept consultants sent me an email saying the deal has been approved with conditions that I pay off my previous vehicle finance, and pay 10% deposit. I did not have much problem with the above conditions. But meanwhile, on the same day, after negotiation the seller gave me a better price for the same vehicle and sent me a new quotation. It was still 19th morning, I sent the new quotation to that fin dept consulation for a recalculation based on the new price of the car which was little less than initial price.</p> <p>I was promised by the consultant that as my deal had already been approved, doing an amendment would not take long and that I would get a feedback by 2pm same day, 19th.</p> <p>Rest of Wednesday went by. Thursday Went by. 21st, Friday went by. The week ended, I was still waiting for the updated agreement based on the new price.</p> <p>To my disappointment, no one, not a single consultant, nor my banker bothered to tell me what the status was!</p> <p>24th Oct, Monday, at around 4 pm, today, I received a called from the consultant only to know that my deal has been declined! But he did not have an idea why!!!</p> <p>In 2014 I had taken vehicle finance without any hassle. I am the same guy, working for the same company, getting the salary credited same way, nothing changed. Why did the bank take almost 10 days only to tell me they declined the deal after being approved???</p> <p>This is how you get treated being a loyal customer for so long! I am utterly disappoinment with the unprofessionalism of the consultants and the way I am harrassed, still don't know why!!!</p>