KM
Keitumetse M

1 reviews | Active since Jul 2024

17 Jul 2024, 10:50

Harrasment spam calls

Standard Bank keeps calling my work number when I answer they cut the line , when my colleagues answer they speak and advise I need to call them back. I spoke to Randy from standard bank call centre and asked why do they keep calling me as I do not have a loan or owe Standard bank any money I closed my bank account with them 5 or 6 years ago. I went in the branch and closed this bank and now I am getting calls that i need to pay for a service i dont even use? I have never shared or allowed 3rd parties to call me for marketing. This is an infringment of my private information as per the POPI Act.

I do not appreciate this, stop calling me and remove my details from your system as I will not do business with people who lack courtesy and decorum.

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Replies (2)
Standard Bank
Standard Bank's reply17 Jul 2024, 10:53
Official
Hi Keitumetse

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***  
Standard Bank
Standard Bank's reply19 Jul 2024, 16:22
Official
 Hi Keitumetse 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***