1 reviews | Active since Mar 2009

19 Jan 2017, 15:41

Harrasing me

<p>My brother-in-law emigrated 20 years ago. Whilst he still had a Standard Bank account, he gave them my cell number as a contact number. The account was closed many many years ago, yet I am still getting tele-marketing calls for him on my number. I called Standard Bank and asked them to remove my number from his details, but they said only he could. Well, he is no longer in the country and his account is closed so what does it matter whom removes the number. I am listed as " do no contact" on the national DMA website yet Standard Bank still sell on details of defunct customers. Aarghh. The latest one being a portfolio management company called ' Diversity'</p>

0
Replies (3)
Standard Bank
Standard Bank's reply20 Jan 2017, 13:40
Official

Good day Pam

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,

Standard Bank
Standard Bank's reply24 Jan 2017, 13:26
Official

Good day Pam

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,

Standard Bank
Standard Bank's reply25 Jan 2017, 10:23
Official

Dear Pam

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,