Harrased By staff member

Good Day,<br> I have just received a call from your collections department, the ladies name was Cleo (i do not have a surname). <br> I had tried to explain my financial difficulties with her at the moment for my late payment and she proceeded to have extremely bad attitude regarding my situation and explanation. <br> She then proceeded to question what i spend my money on (not that i think it is any of her business) but the fact that she asked even after i tried to explain my financial situation. <br> I have been a good payer up until now when we fell in a horrible financial situation a few months ago. <br> <br> The last thing i needed on top of this stress to try get back on my feet was some random woman phoning and harassing me with bad attitude and BELITTLING me.<br> This is unacceptable as specially from a bank! I am not happy with Standard bank at the moment - how can you allow your customers to be harassed? <br> I also see there has been previous complaints about this woman - please explain how she is still getting away with this? i was shaking after that phone call and I'm sure she does this on a regular basis and gets away with it. <br> STANDARD BANK... WHAT ARE YOU GOING TO DO ABOUT THIS?