NB
Nina B

1 reviews | Active since Mar 2015

11 Sept 2019, 15:08

Harassment from Standard Bank Retail lending department

I spoke to the retail lending department on Monday and after I explained to the call centre agent that I will only be able to make a payment at the end of the month, she decided not to make notes on the system because I can not make a payment now. Since then I have received 5 more calls explaining to the call centre agents that I have already spoken to someone. Now I have received 31 sms messages from Standard Bank which are voicemails in 24 hours. This is harassment, I have asked to speak to a supervisor but then they just put the phone down. I even tried to send them an online complaint but in 48 hours I have received no response

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Replies (1)
Standard Bank
Standard Bank's reply18 Sept 2019, 10:04
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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