DB
Darian B

1 reviews | Active since May 2017

13 Sept 2017, 21:46

Harassment for Prescribed Debt

I am inundated with emails and sms messages almost daily from NuDebt collection agency in behalf of standard bank for a credit card debt which has prescribed. They claimed I made a payment in 2014 and when I asked for proof they sent a letterhead from NuDebt stating I paid. I then requested a receipt or statement of some form to see how the apparent payment was made because I certainly had no knowledge of it whatsoever....A letter from an admin person at NuDebt does not satisfy this requirement. No such proof has been forthcoming and the constant string of sms and email messages continue on.Sometimes in the late hours of the night! Standard bank is supposed to be a large institution well aware of prescription laws and should know better than to ask an agency to harass a former debtor *******ly. I would appreciate it if they get someone to stop the abuse and ensure the matter is dealt with swiftly.

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Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2017, 03:47
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply15 Sept 2017, 10:12
Official

Dear Darian Barnabas

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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