MP
Maritza P

1 reviews | Active since Oct 2018

23 Oct 2018, 19:09

Harassment by Standard Bank whilst under debt review

Hi, I am beyond fed up and frustrated with Standard Bank. I have been under debt review for a couple of years and have never missed a payment or short paid. They keep on phoning me claiming that the debt review has been cancelled due to non payment. My debt counselor, BB Administrators, have supp**** myself and Standard Bank with all the necessary proof of payment. Surely there must be a way for me to escalate this to a higher level because this is harassment! I just had a call from Lebo about 5 minutes ago, saying that they use an auto dialler and she couldn't really give me a proper explanation as to why I am on their list. She phoned me from ********** 003. I have had MORE than enough of this!

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Replies (2)
Standard Bank
Standard Bank's reply24 Oct 2018, 08:46
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply26 Oct 2018, 13:36
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
***
*** (fax)
***