AW
Adrie W

1 reviews | Active since Sept 2013

12 Feb 2016, 09:04

Harassment by *********** employees

I am writing this complaint on behalf of my father, who has been harassed from the following number: ***. He receives calls daily from this number for months now, and all the operators want to speak to his deceased brother. He keeps on explaining to each and everyone that his brother is dead and not able to speak to them. They then claim to be calling from Standard Bank about a credit card his brother had. My father has given the details of his late brother's estate's executor to them literally a thousand times. These people refuse to listen and or understand. One even had the cheek to say that my father should pay for his brother's debt now, (he did not sign any surety, nor did he have any use of the said card).This is upsetting to my father and also a painful reminder of his brother's passing on a daily basis. <br> <br> This is totally unacceptable. Shame on you!

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Replies (1)
Standard Bank
Standard Bank's reply12 Feb 2016, 14:59
Official
Hello Adrie_W,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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