Harassment and zero customer service :-(

Item: Standard Bank
Rating: 1
Author: Mike T

Harassment and zero customer service :-( I have the misfortune of having my telephone number wrongly in their system. I keep getting calls from them month after month. Every month I explain I am not that person Unsuccessful - I am being told that they cannot remove it until they get the right number. The only good this it that I know 100% with cer*****y which bank will never see my business.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

23 Feb 2019, 21:47

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Standard Bank's reply23 Feb 2019, 21:47

Official

Mike T's updateReviewer Update

10 Sept 2021, 09:02

Still same issue - shame on you Standard Bank ...
Helps nothing you reply with blanked out contact details - and its still the same message - copy and past - like it fools anyone into believing you actually care or resolve any issues :(

Mike T's update10 Sept 2021, 09:02

Reviewer Update