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Maphuti M

1 reviews | Active since May 2018

17 May 2023, 08:04

Harassment and abuse.

I had an overdrawn account with Standard bank due to an overdraft facility. I struggled with repayments but managed to pay a small amount everymonth. Not once did Standard bank contact me to tell me the amount is not enough and to my surprise, they closed the account without informing me again. Next thing I'm contacted by lawyers ( Newtons Inc) totally unaware of the situation but came to an increased amount arrangement, which i don't even afford. I've been honoring the arrangement & never missed a payment since then but I'm still constantly being harassed & chased like a ********. I'm getting daily calls, emails telling me to answer calls and sms threatening me with summons. What I also don't understand is why they are not emailing me whatever they wish to communicate as email is an accepted, formal method of communication. I might be in debt but I still have rights and I'm not a ******** as I'm treated. I've been paying long before lawyers got involved which was totally unnecessary. I am being abused for being broke standard bank and Newtons Inc are abusing their power. I'm paying and not on the run, I'm asking to not be harrassed and abused. Please!

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Replies (3)
Standard Bank
Standard Bank's reply17 May 2023, 08:08
Official
Dear Maphuti  

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply18 May 2023, 14:01
Official
Good day Maphuti

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply19 May 2023, 11:45
Official
Good Morning Maphuti

Thank you for taking our call.

Please be advised that we have escalated this matter to our Legal team to further intervene.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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