harassment

Hi Ashlin Trust you are well, Im a emailing you as I have not only been harassed but also spoken to atrociously by a rep. I have just returned from Namibia of which I needed a cross border letter. My payment went off on the 05 th August on my FNB as normal. I have received 22 calls a day and im happy to provide a list of calls from my phone to substantiate this. Every time I answer it disconnects to which I eventually spoke to someone and said why does this keep happening and her answer to me was that I don’t call back ?????? I asked for the reference and she said it’s the time and date to which I requested her to advise me on the time and date and she said why don’t I have a watch and why don’t I have a calendar ????????? I also asked for the call recording and a supervisor and have not received it Reference: Manello 13:13pm Wed 16 August 2023, Standard Bank. What the hell is going on ??/