Harassment

I am an existing customer of Standardbank - I moved my banking to Standardbank about two years ago. My business banking is also with Standardbank.

I have two complaints:

1. The call centre keeps on calling me, almost daily, to sell me a sim card. I have explained that I am not interested on every call and I still receive calls about the sim card. I have requested that they remove me from their calling list, and it was confirmed telephonically that I have been, but I am still receiving calls. I do not have time to explain to someone, again and again, that I am not interested in a sim card. I cannot simply ignore or block the calls, as I regularly receive calls from Standardbank regarding incoming forex.

2. My business banking account is not working on my Standardbank app. I reported this problem more than a month ago and was contacted by a Standardbank employee to assist me a week later. At first, he was eager to help and phoned me regularly to test and check in. He is now ignoring me and there is still no resolution to my problem.

I am logging my complaint on this platform as I am not being heard through the regular Standardbank channels.

I am also considering changing my personal and business banking to another bank if these issues are not resolved. I will not be harassed on one side and ignored on the other by my own bank.