MT
Mike T

1 reviews | Active since Jan 2011

21 Feb 2018, 10:02

Harassment

Not a standard bank client, and very glad about that.

I have been getting calls from standard bank looking for 2 different people, both linked to my number, this has been my number for over 10 years - so no way should it be link to someone else.

On every single occasion I am explaining the situation and ask them to remove the number, I am promised it is done, but still the calls continue.

I have started blocking the numbers, and have a list of about 10 numbers now, but it a call center so there is multiple numbers.

19/02/2018 - 7 calls - last one at 18:30 - blocked all numbers - turned off my phone 20/02/2018 - 5 calls - only answered one and got really rude - blocked all numbers 21/02/2018 - 1 call already and its only 9:30 - blocked the number - starting to worry that my phones blocked number list will be filled up.

Considering changing my number :-( Onsite lawyer says there might be legal route to follow so we investigating that in the mean time .

Hoping for a miracle - maybe servers crash and all data is lost or the bank closes down.

Useless bank, useless people and even worst system and ethics.

0
Replies (6)
Standard Bank
Standard Bank's reply21 Feb 2018, 10:21
Official

Dear Mike

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

MT
Mike T's update21 Feb 2018, 10:26
Reviewer Update
Don't bother calling - all numbers hopefully blocked by now, just remove my number and respond here. Email will be useless as well as all emails from the standardbank domain is also blocked.
MT
Mike T's update21 Feb 2018, 12:43
Reviewer Update
Still waiting for feedback - see there has been 2 more call attempts - luckily newly installed app "Should I answer?" is working a treat - it now picks up all call regardless of number that it has in its database for standardbank and blocks it :-) I can recommend this app. Coupled with googles spam filter - problem for now is manageable.
MT
Mike T's update22 Feb 2018, 14:43
Reviewer Update
No automated response for this ? No copy and paste reply ? Thought so ......
MT
Mike T's update10 Sept 2021, 09:03
Reviewer Update
Still same issue - shame on you Standard Bank ...
Helps nothing you reply with blanked out contact details - and its still the same message - copy and past - like it fools anyone into believing you actually care or resolve any issues :(
MT
Mike T's update10 Sept 2021, 09:04
Reviewer Update
HELLO - 3 years and you still believe I am lying to you that this number does not belong to your missing client