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Shane D

1 reviews | Active since Oct 2016

31 Jul 2018, 09:08

Harassing Standard Bank

I am being harassed constantly by their debtors department. I have phoned them constantly explaining that I have a company phone and that the person they are after was an ex-employee. I have even offered the ex-employee's new number to stop the harassing text messages and calls, which they declined as they say they would know if it is his number. They have contacted me almost everyday for the last 2 years. I have had enough now and wish they will stop.

I am a customer of Standard Bank too and wish I wasn't.

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Replies (5)
Standard Bank
Standard Bank's reply31 Jul 2018, 10:13
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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SD
Shane D's update01 Aug 2018, 12:24
Reviewer Update
After I wrote this review I received another 3 messages asking for money and another today. I have phoned Standard Bank several times to get this sorted but I just get passed from operator to operator. Nothing gets solved and I land up paying for the calls to chase after your company. The above generic response has done nothing to resolve my situation.
Standard Bank
Standard Bank's reply02 Aug 2018, 15:12
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Aug 2018, 10:10
Official

Dear Shane Driver

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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SD
Shane D's update01 Oct 2018, 16:32
Reviewer Update
Ok, it has been two months since I have complained about the harassment. They did contact me via email informing me that they will resolve the issue. This has not happened. I get messaged everyday for outstanding money for another customer. Wish this will stop.