harassing clients

Their call centres likes harassing people. when you make arrangements with their call centres they don't make notes on their system then 5 minutes later the next person calls for the exact same thing. when you tell them i made arrangements then you get told "there is nothing on the system". if you answer the call and say you are in a meeting please call me back at 14h00 or so you get told but then i am not on duty or they call you back after 5 minutes. they should train their call centre staff to actually do their jobs. the call centre starts calling from just after 07h00 in the morning, i understand that it is their job but someone needs to train the guys properly. you get a business banker who is continuously off from work and who sends emails late at night. She never picks up a phone to call and ask what she can assist with and when you call her she is "in a meeting" but never calls back, but when things goes south they are quick to mail you. Standard Bank must really look at their staff's customer service because it is terrible