Harassed by card division

My Credit card was **********ly used and I placed a stop on it, the consultants at standard bank resolved the issue and proceeded with the investigation and was successful in recovering the cash, my card was however blocked and i was to be issued a new card. Today i receive a call from Ambrose in the card division requesting that i make payment, i advised him that i didnt have my card yet and he advised that he could assist with providing the card details that i can use to make payment, i accepted the details and advised him that i would like to verify that the details are correct, he then proceeded to harass me on how much i should pay and wanted a commitment that i make payment, i advised that i will make payment today after i verify the account details and that he should call me back so i could provide the confirmation, he said that he why should he call me back and i needed to make a commitment. I then hung up the phone, I urge standard bank to replay the recording as his behavior is appalling, arent i the customer? dont i have the right to verify details before i make a payment? can standard bank not call back to verify? i am extremely disturbed by the behavior of Ambrose and i would like a letter of apology, else i will take my business elsewhere.................