JP
John P

1 reviews | Active since Mar 2022

11 Sept 2026, 12:05

Harassed

Again I am been harassed by the Credit Card division - here are two SMS - received from them within an hour.

Standard Bank: Dear John, please note that an amount of R445.64 was due on your Credit Card account ending ****0127. We understand that circumstances can be challenging, and therefore, if you are unable to pay the outstanding amount immediately, we are here to work with you on alternative options to help you settle your due amount. To continue, reply 1 and a Standard Bank representative will reach out to you. We will use either *** or *** as the contact number, so you can be assured of the authenticity of the call. If you would prefer to speak with us sooner, please do not hesitate to email us at *** or call us on ***. If you intend to make a payment by 2026-09-16, reply 2. For security reasons, this ensures your response is authenticated. Thank you for your attention and for allowing us to serve your financial needs.

Then one hour later after I wrote to the Credit Card division - asking why - because I was R108 in advance ????

Standard Bank: Dear John, please note that an amount of R445.64 was due on your Credit Card account ending ****0127 by 2026-08-29. We have tried to contact you to make a payment arrangement but have not been successful. We will reach out again in the coming days and if we cannot make contact, your account may be handed over to one of the following attorneys: Macroberts Inc., Bham and Dahya or Louw Genis & Rajoo Attorneys. If you have any questions or concerns, please call us on ***, or email us at *** for assistance.

Then a 2nd one

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Replies (1)
Standard Bank
Standard Bank's reply11 Sept 2026, 12:19
Official
Dear John, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***