AP
Andre P

1 reviews | Active since Nov 2009

14 May 2018, 11:25

Harasment

Good day,

I want a manager to contact me regarding the harassment calls and sms's that i am receiving from standard bank and macrobert.REF EC506987.

I DO NOT HAVE ANYTHING WITH STANDARD BANK the call i am receiving is with regard to Mrs Karin Horne that gave Standard bank the WRONG CELL NUMBER, and no matter how many times i TELL YOU and MACROBERT you have the wrong number NOTHING gets done to correct it. IAM SICK AND TIRED OF THESE HARASMENT CALLS

0
Replies (3)
Standard Bank
Standard Bank's reply14 May 2018, 14:56
Official

Dear Andre

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply16 May 2018, 09:50
Official

Dear Andre

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

AP
Andre P's update16 May 2018, 10:14
Reviewer Update
Good day Clint As per your I will monitor the matter and advise if this have not changed. Regards Andre Pottas