Happy with Standard Bank Twitter account.

This review is rather late but I take this time to share my experience with Standard Bank Social Media Team.

Few weeks ago I received 3 smses stating that if I use my mymo account I would receive an incentive. I then used my account but the incentive was never deposited so I contacted the Standard Bank Facebook team and told them about it. I submitted screenshots to prove what I was talking about. They then told me that the inventive will be deposited in my account after the 19th. I told them I don't want to talk about it again.

After the 19th I waited a week before I contacted the Standard Bank Facebook team again but I never got a response, I then decided to tweet about my complain. The Standard Bank Twitter team then contacted me and asked all the necessary questions. I provided clarity and provided screenshot. They then took my ID number and contact number then they told me they are working on resolving the matter. 2 days later the incentive from 1 sms was deposited so I assumed the other 2 smses were an error so I didn't enquire about them.

All I am saying is I am happy with the way the Standard Bank Twitter team handled the matter. Even though they only deposited an incentive from 1 sms and not the other 2 smses I am happy because the money came in handy since I have been unemployed for a long time. Thank you Standard Bank.