KA
Khay A

1 reviews | Active since Jul 2018

08 Oct 2021, 15:55

Happy client

I called standard bank UCount reward program on Tuesday to cancel my membership to the program. I did not even hold for more than a minute there was already someone friendly on the other side of the line to assist me with my cancellation.

The name of the consultant assisted me was ANGELA even though i called in for a cancellation her professionalism, product knowledge was top class. She even explained to me about the options i can decide on so that i don't forfeit the little rewards i accumulated before i cancel. She even went the extra mile of calling me to check if the option i selected has gone through, and she would apologize in advance for the inconvenience. When the cancellation was done she called to inform me. The level of CUSTOMER SERVICE i received from ANGELA from UCOUNT Rewards does not compare, it was TOP NOTCH. THANK YOU for the work that you do and keep it up. it shows you do it with a smile.

From a happy CUSTOMER you assisted Prescilla

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Replies (1)
Standard Bank
Standard Bank's reply10 Oct 2021, 01:27
Official
 Hello Khay
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Sheriline Martin
Complaint Resolution Centre
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