Handling an account

I have trouble with Stanlib and all began with a form for updating my details.<br> This triggered to visit my branch, but they couldn't find my account information.<br> I sent the forms back and got never a feedback.<br> To coming in contact I collected 6 case-numbers but not one response.<br> I went to the next level of my branch. They helped but only for 3 days. Then a call-center came back asking for more details.<br> I asked for the manager and they promised that she/he will call me back within 2 hours. Nothing happens again.<br> I phoned my financial consultant, but there is nobody at the other end of the line.<br> In the meantime I just want to close the account and transfer my money to a bank that can make the daily business.