Handling a ***** case

***** online transactions, which are not usual to our behaving as being the Standard Bank custom during 12 years took a place, while we with my husband were 12 months abroad. ***** transactions have been done without OTP or sms protection. Huge overdraft was done. And all that facts did not alert the Standard Bank security system. After the ***** case was opened there was no communication during last 3 months, no response, no information provided, it took me hours to be on telephone line to get throw to the ***** department. At the end bank makes us liable for that ***** transactions. I am very disappointed by service and no customer's protection by one of the oldest bank in South Africa.