KK
Karabo K
1 reviews | Active since Jul 2014
08 Feb 2024, 14:33
Handled as a *****
I received a settlement yesterday afternoon in my account. It is now frozen and I am told to wait for an investigation. My children are going hungry since im unemployed. I have been awaiting this money in order to make ends meet. How long does it take to contact the municipality and confirm the origin of the funds!? I am told to wait 7 days while my children starve. How difficult is it to contact a municipal institution? I am treated like a ******** in this regard. I am definitely changing banks.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
08 Feb 2024, 14:39Hi Karabo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply08 Feb 2024, 14:39
Official
Hi Karabo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
KK
Karabo K's updateReviewer Update
08 Feb 2024, 14:56I see this is a Standard Bank generic response here. How far are you with the so calle investigation? I do not have money for bread as I type this and my children are hungry... what should I do?
KK
Karabo K's update08 Feb 2024, 14:56
Reviewer Update
I see this is a Standard Bank generic response here. How far are you with the so calle investigation? I do not have money for bread as I type this and my children are hungry... what should I do?
Standard Bank's replyOfficial
08 Feb 2024, 14:58Dear Karabo
Please note that our team is still investigating this matter.
We will request for follow up and that our team contacts you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our team is still investigating this matter.
We will request for follow up and that our team contacts you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply08 Feb 2024, 14:58
Official
Dear Karabo
Please note that our team is still investigating this matter.
We will request for follow up and that our team contacts you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our team is still investigating this matter.
We will request for follow up and that our team contacts you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
KK
Karabo K's updateReviewer Update
08 Feb 2024, 15:15I need a timeline because I did nothing wrong. I was told already that the matter is escalated and that I would be contacted, which is yet to happen. I see you are telling me the same issue. When will I be contacted? Tomorrow is Friday and I am told that weekends are not to be counted meaning that I am at Standard Bank's mercy.
KK
Karabo K's update08 Feb 2024, 15:15
Reviewer Update
I need a timeline because I did nothing wrong. I was told already that the matter is escalated and that I would be contacted, which is yet to happen. I see you are telling me the same issue. When will I be contacted? Tomorrow is Friday and I am told that weekends are not to be counted meaning that I am at Standard Bank's mercy.
Standard Bank's replyOfficial
08 Feb 2024, 15:45Dear Karabo
We have requested our agent to reach out to you shortly to acknowledge and provide estimated timeframe.
Kindly be on the lookout for our call.
Kindest regards, Standard Bank Hello Peter Team***
We have requested our agent to reach out to you shortly to acknowledge and provide estimated timeframe.
Kindly be on the lookout for our call.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply08 Feb 2024, 15:45
Official
Dear Karabo
We have requested our agent to reach out to you shortly to acknowledge and provide estimated timeframe.
Kindly be on the lookout for our call.
Kindest regards, Standard Bank Hello Peter Team***
We have requested our agent to reach out to you shortly to acknowledge and provide estimated timeframe.
Kindly be on the lookout for our call.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's replyOfficial
08 Feb 2024, 15:49Dear Karabo
Thank you for taking our call.
Please note that this matter has been escalated.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call.
Please note that this matter has been escalated.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply08 Feb 2024, 15:49
Official
Dear Karabo
Thank you for taking our call.
Please note that this matter has been escalated.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call.
Please note that this matter has been escalated.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's replyOfficial
09 Feb 2024, 15:53Dear Karabo
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply09 Feb 2024, 15:53
Official
Dear Karabo
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,