Handing me over to an ATTORNEY???. I did not activate the account!!

My wife and myself app**** for Standard Bank accounts on-line. The idea was to move our bank accounts and investments over to Standard Bank. We wanted to discuss this with a personal banker. We were instructed to go to a Standard bank branch to discuss the accounts, moving our Will to Standard Bank, transferring our investments and collecting the cards. When we arrived at the Branch a very rude unhelpful consultant (who chewed gum while talking to us) told us to go stand in the Queue. As FNB Private Wealth clients we are no use to be treated like this especially by a bank clerk.

Today I received an sms informed me that my STANDARD BANK account is about to be handed over to Legal Department.

Hello Standard Bank we did not activate the accounts and told the branch that we would rather stay with FNB. We were so disappointed by the way we were treated.

I fail to understand HOW can my account be handed over to Legal Department if I dont even have an account with you?????????????