1 reviews | Active since Jan 2012
Handed over without communication
Good day
I really need help,
I was struggling to pay my creditors and decided to apply for debt review with a company called debt care everything went well up to the day i was advised my car was on arrears after i investigated i found out that debt care was not paying a lot of my creditors enough money hence they would deduct R11000.00 monthly.
I then app**** for another debt review with a different company called debt buster in March but then i still have a problem that my home loan is being handed over to Debt in Attorneys. i have found out about them on Monday through an email i received informing me that i'm owing 28.317.60 on my home loan account. in my understanding i thought my home loan account was part of debt review. my worry is i never received any communication with my home loan account and up to no where im handed over.
why was this not brought in to my attention to fix on time? is there a way standard bank home loan can be part of debt review as i know i will not be able to survive paying them separately reason i opted for being under debt review
please i really need help on how to fix this
Dear Sinivayena Precious
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Sinivayena Precious
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***