YT
Yvette T
1 reviews | Active since May 2018
30 Nov 2018, 09:04
Handed over even though I am under debt review
I am currently under debt review. Standard bank is one of the parties in this review. Now suddenly the last 3 days I am being harassed by a debt collection company called DMC for an outstanding amount of +-R3200 for my chequing account.
This is the first I have heard of it and I also don't understand how this can be since I am under debt review. If standard bank continued to charge my cheque account with bank charges after I went on debt review that would, in my opinion, be very unfair as I am not allowed to close the account. It is linked to the overdraft/revolving loan.
Also why did Standard Bank not call me themselves before handing me over. It all feels a bit dishonest to me.
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Standard Bank's replyOfficial
30 Nov 2018, 10:31Dear Yvette
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Nov 2018, 10:31
Official
Dear Yvette
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
+***1
*** (fax)
***
+***1
*** (fax)
***