Handed over deceased estate despite numerous attempts to settle the date of death balance

I am extremely disappointed in the handling of the estate matter by . Despite Standard Bank being informed of the death in August 2024, the executor of the estate has experienced ongoing delays, lack of feedback, and little to no assistance in attempting to resolve this matter. The executor has repeatedly requested confirmation that the date-of-death balance may be settled into Standard Bank’s account, yet month after month passes with no meaningful response. Due to the lack of response and assistance from Standard Bank after being informed of the death, the account was ultimately handed over, with additional charges and interest added thereafter. This has caused unnecessary stress, delays, and complications for the estate administration process. Various individuals at Standard Bank have been involved in communications regarding this matter, including Nompumelelo (liaison), Arshaad (team leader), and Lerato (manager). Despite repeated follow-ups by the executor, emails continue to go unanswered and urgent requests remain unresolved. The estate is not refusing to settle the debt. The executor is actively trying to pay the correct date-of-death balance and finalize the matter responsibly. However, Standard Bank’s delays and lack of communication are preventing the estate from progressing. At this stage, the executor is simply requesting: • Proper communication • Confirmation of the correct settlement amount as at date of death • Confirmation of where payment should be made • Clarification regarding the additional interest and charges added after notification of death It is unacceptable for an estate to be left in limbo for months while attempting to cooperate and resolve matters professionally.