Handed over after 1 missed payment
Standard Bank has been a constant headache since the beginning.Have a Blue Bean Credit Card When I retired I had to change my debit order from 15th to last day of the month the people at the call centre were unwilling to accommodate my request and I was told it was now up to me to make the payments. Searched high and low for banking details and finaly figured it out all out.Last month things got hectic had problems with banking app but I assumed my payment went through today I get a message stating that I have been handed over to lawyers since I have not made a payment I am stunned since this is just 1 payment but I am also not suprised customer service does not seem like a priority af your bank.I made the payment immediately. I will not be renewing the card since it has expired your customer service is atrocious and has left a bad taste in my mouth.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team