Half the matter solved.

I'm as much as I appreciate the reversal of the fee charged on my account, I still would not consider this matter resolved. I received an sms saying that my card is at Pavilion westville. When I spoke to the gentleman on the phone he told me he would have it delivered to my address. Especially considering the fact that the branch is closed. I am not prepared to go out to a public place during this pandemic. I explained all of this on the phone before I was placed on hold for 20min.