Hajira Simons and Standard bank Credit Life *******

I am so upset with Hajira Simons, Shaneen Motha and basically the Standard Bank credit Life department as a whole. I app**** for a Home loan with standard bank and was approved in May. Hajira Simons came to assist with the credit Life forms and told me that the previous quote will be s****ped. she first didn't bot bring the cancellation form. secondly when I emailed her back the forms her assistant did not sent them to the relevant department. on the 11th of June Shaneen requested cancellation forms again, I resent her the cancellation form that i had already sent her the previous month. come the 25 both the new policy from Liberty and the Standard bank policy that i was told was cancelled debited from my account. I called the Credit Life department to find out what is happening as i could never get hold of hajira. i was informed that they didn't receive a cancellation. i sent the email that i had sent twice to Hajira and Shaneen (as they were absolutely no help in this matter) i was told that the forms that the Policy Hajira had me complete is incorrect and is missing disability. When i ask how is this my fault as it was their consultant that gave me the forms said they were correct and had me sign it off an i was just an unknowing customer. i was told that i should amended the policy with Liberty. Once i had amended it another debit went off and i was told that i would not get my money back. Despite the fact that the fault came from Standard bank consultants and the Credit Life Department . Never trust standard bank Home loan extras, they just want to rip us off. I want my money back immediately, how is it my fault that you financial advisers do not advise us properly.