Had an account since I was 9

Just been on the phone for over an hour to Standard Bank's call centre to advise of mortgage cancellation. No one answers the phone to help me. Instead the call just restarts.

Dealing with Standard Bank is agonising. Everything is a struggle. Weird technical issues, unresponsive call centres, banking apps that were somehow conceived of in the middle ages. I have accounts with a couple other newer banks. The difference is like night and day.